RESTOCKING FEE
A 15% Restocking Fee will apply for all non-defective returns within 30 calendar days of purchase (date shown on listing on eBay). S&H is non-refundable.
RETURN AUTHORIZATION
A Return Merchandise Authorization number (RMA#) MUST be issued to the buyer BEFORE unit is returned to Sunpentown. No returns will be accepted or credited after 30 calendar days from date of purchase. Please contact us before returning an item.
DOA - DEFECT EXCHANGE
In the unlikely event that you receive non-functional product (DOA = Dead On Arrival), Sunpentown will exchange for a new unit. This process requires direct communication and coordination with Sunpentown, and the buyer acknowledges, by purchasing from this listing that the seller has no inventory, and under no circumstances will receive defective goods for a refund, nor directly ship replacements.
REJECTED OR REFUSED SHIPMENTS
Should the buyer reject or refuse shipments of this product, the buyer will not receive a refund for S&H, and may be responsible for any return shipping charges. Please make sure that you furnish a valid shipment address with your payment, and are prepared to receive the shipment.
WARRANTY SERVICE
We do understand that the item you have purchased from us may have a defect that was not noticed, or did not develop until shortly after you began using the product. Each product we offer is fully backed by the manufacturers we represent, and we will assist you as much as possible in getting Warranty Service from the manufacturer. However, we do not provide parts, repair, or replacement directly under any circumstances.
All Warranty Service issues are handled directly by the manufacturer, including any manufacturer defects. All buyers acknowledge, by purchasing this item from us on this venue, that defects are not the fault of the seller, and that the manufacturer's warranty service procedure is the sole remedy for the unlikely occurrence.
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