Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. 
     Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: Your shipping costs are displayed in shopping cart.  We pride ourselves on having free or low shipping costs, 
     just check us out!

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, checks or money orders.

Q: How long will it take for my item(s) to ship out?
A: Most items usually ship within 1-3 business days after your payment has cleared and tracking information is
     always emailed to you after that.  International shipments can take up to 7 business days.

Q: If there is a problem with my order, what can I do?
A: Please contact us immediately at sales@homewaresLLC.com.

Q: Do you use SSL encryption for payment security?
A: Absolutely. Our website is guaranteed secure and 'hacker safe' by GeoTrust.  Order with confidence!

Q: I like your products, but I am unsure about ordering from your company.  Where can I get some
     reassurance that you are reputable?
A: To be a member of Paypal requires a business to go through a rigorous verification process to prove
     authenticity including bank accounts, photo ID's, and address verification.  We are registered with
     GeoTrust and our website is checked DAILY for security.  Also, we are a Powerseller on eBay.com. 
     You are free to check out our store there and our feedback rating there so you can be confident in who
     we are and what we can do for you.  Ebay store link: http://stores.ebay.com/HomeWares-LLC

Q: Do you ever have sales, promotions, etc?
A: Yes, we do occasionally have markdown sales.  Also, if you are an existing customer we send emails out with special 
     'existing customer only' offer codes.  All you have to do is sign up - it's free!

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